Privacy Policy

Last Updated: 23 September 2026

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our website.

Depending on how you interact with Apna Zewar, this information may include:

Personal Information

When you place an order or contact us, we may collect information such as:

• Full name
• Delivery or shipping address
• Billing address, where applicable
• Email address
• Phone or mobile number
• Order details
• Product information
• Communication or support requests
• Information you provide when contacting us through email, WhatsApp, phone or our website

We only request information that is reasonably necessary to provide our services, process your orders and communicate with you.

2. Order & Transaction Information

When you purchase a product from Apna Zewar, we collect information necessary to process and fulfil your order.

This may include:

• Order number
• Products purchased
• Quantity and price
• Delivery information
• Billing information
• Payment method
• Order status
• Return or refund information

3. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Products viewed
• Website interactions
• Referring website
• Date and time of visits
• Other technical information necessary for website operation and security

This information helps us understand how visitors use our website and allows us to improve website performance, security and customer experience.

4. How We Use Your Information

Apna Zewar may use your information for purposes including:

• Processing and fulfilling your orders
• Confirming your purchases
• Arranging delivery of your products
• Communicating with you regarding your order
• Providing customer support
• Processing returns, refunds and exchanges
• Responding to questions and complaints
• Improving our website and services
• Understanding customer preferences and website usage
• Preventing fraudulent or unauthorized transactions
• Maintaining website security
• Managing our business operations
• Sending promotional communications where permitted
• Providing information about new products, offers and promotions
• Complying with applicable legal and regulatory requirements

We do not collect personal information simply for the purpose of collecting it. We aim to use information for legitimate business, customer-service, security or legal purposes.

5. How We Communicate With You

We may contact you using the information you provide to us.

For example, we may contact you regarding:

• Order confirmation
• Order processing
• Delivery updates
• Payment-related matters
• Return or refund requests
• Customer support
• Product-related issues
• Important changes to our services or policies

Where applicable, we may also send promotional emails, messages or other marketing communications.

You may choose not to receive promotional communications by following the unsubscribe instructions provided in those communications or by contacting us.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Keep your shopping cart functioning
• Remember certain website preferences
• Understand how visitors use our website
• Improve website performance
• Maintain website security
• Measure website traffic
• Improve our products and services
• Support relevant advertising or marketing activities, where applicable

Some cookies may be provided by third-party services used by our website.

You can control or manage cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

7. How We Share Your Information

We do not sell your personal information as a normal part of operating our jewellery business.

However, we may share necessary information with trusted service providers when it is required to operate our website, process orders or provide services to you.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure used to operate our online store and process certain customer and order information.

Delivery & Courier Partners

We may provide necessary customer information, such as your name, phone number and delivery address, to courier or delivery companies so that your order can be delivered to you.

Payment Providers

Where applicable, information may be shared with payment processors or financial service providers to process and verify payments.

Website & Technology Providers

We may use third-party applications, software or service providers for functions such as:

• Website functionality
• Customer support
• Analytics
• Marketing
• Security
• Email communication
• Order management

These providers may process information only as necessary to provide their services.

8. Legal & Security-Related Disclosure

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal requirements
• Respond to lawful requests from authorities
• Prevent fraud or unauthorized activity
• Investigate security incidents
• Protect our customers, business, website or property
• Enforce our terms, policies or agreements
• Resolve disputes

We aim to disclose only information that is reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, information may be retained to:

• Complete and maintain records of your orders
• Provide customer support
• Process returns and refunds
• Maintain business and accounting records
• Prevent fraud and misuse
• Resolve disputes
• Comply with legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable requirements and legitimate business needs.

11. Your Privacy Choices & Requests

Depending on applicable law, you may contact us regarding the personal information we hold about you.

You may request assistance with matters such as:

• Accessing certain personal information
• Correcting inaccurate information
• Updating your contact information
• Requesting deletion of information where applicable
• Asking questions about how your information is used
• Opting out of promotional communications

12. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites & Links

Our website may contain links to third-party websites, social media platforms, payment services or other external websites.

If you choose to visit or use a third-party website, that website's own privacy policy and terms will apply.

Apna Zewar does not control the privacy practices of third-party websites and is not responsible for their policies or practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Social Media & Communication Platforms

If you contact or interact with Apna Zewar through platforms such as WhatsApp, social media or other communication services, information you provide through those platforms may also be processed according to the privacy policies of those respective platforms.

We may use information received through these channels to respond to customer questions, provide support, confirm orders or address product-related concerns.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or data practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

Apna Zewar may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.