Terms and Conditions

Last Updated: 23 September 2026

1. About Apna Zewar

Apna Zewar is an online jewellery store serving customers in Pakistan.

Throughout these Terms & Conditions, the words "Apna Zewar", "we", "us" and "our" refer to Apna Zewar.

The words "customer", "you" and "your" refer to the person accessing our website, placing an order, or purchasing our products.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the normal operation or security of the website.
• Copy, reproduce or distribute website content without permission.
• Upload malicious software, viruses or harmful code.
• Use automated systems to collect or scrape information from our website without authorization.
• Provide false, misleading or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, there may be minor differences between the product displayed on your screen and the actual product due to:

• Screen settings
• Lighting conditions
• Photography
• Device displays
• Manufacturing variations

Such minor differences do not necessarily mean that the product is defective or incorrect.

We reserve the right to correct errors, update product information or change product details when necessary.

4. Jewellery Appearance & Care

Jewellery should be handled with reasonable care.

Depending on the material, finish and design, jewellery may be affected by exposure to:

• Water
• Perfume
• Lotions
• Cosmetics
• Chemicals
• Sweat
• Cleaning products
• Excessive moisture

Normal changes that may occur through regular use, improper handling or exposure to chemicals may not be considered a manufacturing defect.

Customers are responsible for following any care instructions provided with their jewellery.

5. Product Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to keep product availability information accurate. However, occasionally a product may become unavailable after an order has been placed.

6. Prices

All product prices displayed on our website are shown in the applicable currency indicated on the website.

We reserve the right to change product prices, offers, discounts and promotions at any time without prior notice.

However, changes made after you have successfully placed an order will not normally affect the agreed product price for that order, subject to correction of genuine pricing or listing errors.

7. Pricing & Listing Errors

Although we make reasonable efforts to ensure that product prices and information are accurate, an accidental error may occasionally occur.

If a product has been listed with an obvious pricing or information error, we reserve the right to contact you and provide the appropriate options before fulfilling the order.

If an order is affected by a genuine pricing error, we may cancel the affected order or request confirmation at the correct price before dispatch.

If payment has already been received for an order that is cancelled due to such an error, the applicable amount paid for the cancelled order will be refunded.

8. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgement.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to decline, cancel or limit an order where reasonably necessary, including situations involving:

• Product availability issues
• Incorrect pricing
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Repeated failed delivery attempts
• Other legitimate operational reasons

If we cancel an order after receiving payment, we will arrange the applicable refund.

9. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name
• Correct delivery address
• Active phone number
• Email address, where applicable
• Any other information necessary to fulfil your order

Apna Zewar is not responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible.

10. Order Confirmation & Verification

For certain orders, we may contact you by phone, WhatsApp, email or another available communication method to confirm your order or delivery details.

If we are unable to verify an order or reasonably suspect that an order may be fraudulent or unauthorized, we may delay, cancel or decline the order.

11. Payment

Payment methods available at checkout may vary depending on the options currently offered by Apna Zewar.

You agree to provide valid and accurate payment information when required.

Orders may not be processed until the applicable payment requirements have been successfully completed.

For Cash on Delivery orders, payment is generally collected at the time of delivery, subject to the delivery service and order conditions.

12. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated to you.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather
• Public holidays
• Unexpected operational delays
• Incorrect customer information
• Other circumstances outside our reasonable control

Estimated delivery times are not guaranteed delivery dates unless specifically stated otherwise.

Once an order has been handed to the courier, delivery may also depend on the courier's operational process.

13. Failed or Refused Deliveries

Customers are responsible for being available to receive their orders and providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, incorrect phone number, customer unavailability, refusal of the parcel, repeated failed delivery attempts or failure to respond to the courier, additional delivery or return charges may apply where applicable.

Repeatedly placing orders and refusing or failing to receive them may result in restrictions on future orders.

14. Returns & Refunds

Our returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

Returned jewellery must generally be:

• Unused
• Unworn
• Undamaged
• Unaltered
• In its original condition
• Returned with original packaging where applicable

For standard returns due to a change of mind or unwanted purchase, the customer is responsible for applicable return delivery charges.

15. Damaged or Incorrect Products

If you receive a product that appears damaged, defective or different from what you ordered, please contact us as soon as possible.

We may request photographs, videos, packaging details and order information to investigate the issue.

Any resolution will be handled according to our Return & Refund Policy and the circumstances of the individual case.

16. Promotions & Discounts

From time to time, Apna Zewar may offer discounts, promotional codes, special offers or other promotional campaigns.

Unless otherwise stated:

• Promotions may have specific terms and conditions.
• Promotional offers may be available for a limited period.
• Some products may be excluded from promotions.
• Promotional codes may not always be combined with other offers.
• We reserve the right to correct or withdraw a promotion where necessary.

The specific terms displayed with a promotion will apply to that promotion.

17. Intellectual Property

All content available on the Apna Zewar website, including but not limited to:

• Brand name
• Logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Icons
• Images
• Videos
• Other visual or written materials

is owned by or used by Apna Zewar with appropriate rights or authorization, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially use our website content without prior written permission.

18. User-Submitted Content

If you voluntarily submit reviews, photographs, feedback, comments or other content to Apna Zewar, you agree that the content should not:

• Be unlawful or fraudulent.
• Infringe another person's rights.
• Contain offensive or abusive material.
• Contain malicious software.
• Misrepresent your experience.
• Violate applicable laws.

We reserve the right to remove content that we reasonably believe violates these requirements.

19. Third-Party Services

Our website may use third-party services, applications or platforms to provide certain functions, including payment processing, delivery, analytics, customer support, marketing and other services.

Your use of a third-party service may also be subject to that provider's own terms and privacy policy.

Apna Zewar is not responsible for the independent terms, policies or practices of third-party service providers.

20. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption
• Completely error-free
• Free from technical issues
• Free from viruses or other harmful components

Website availability may occasionally be affected by maintenance, technical problems, security issues, hosting problems or circumstances outside our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Apna Zewar will not be responsible for losses or delays arising from circumstances that are outside our reasonable control.

This may include events such as:

• Natural disasters
• Severe weather
• Courier disruptions
• Internet or telecommunications failures
• Government restrictions
• Public emergencies
• Strikes or disruptions
• Other events beyond our reasonable control

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Changes to These Terms

Apna Zewar may update or modify these Terms & Conditions from time to time.

When changes are made, we may update the "Last Updated" date displayed at the beginning of this page.

You should review this page periodically to remain informed about the terms applicable to your use of our website.

24. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any dispute relating to the use of our website or purchase of our products will be subject to the applicable legal and jurisdictional requirements.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights available to consumers under applicable law.

25. Contact Us

Apna Zewar may update these Terms & Conditions from time to time to reflect changes in our services, technology, business practices or applicable requirements.